On behalf of our client, we're seeking to recruit a performance-
driven Relationship Officer to support business growth, client
acquisition, loan disbursement, portfolio quality, and customer
retention within a microfinance environment offering revolving
credit. The role is responsible for growing and managing a quality
loan book, ensuring timely repayments, minimizing delinquency, and
delivering excellent customer service while meeting defined
business and recovery targets.
𝗞𝗲𝘆 𝗣𝗲𝗿𝗳𝗼𝗿𝗺𝗮𝗻𝗰𝗲 𝗜𝗻𝗱𝗶𝗰𝗮𝘁𝗼𝗿𝘀 (𝗞𝗣𝗜𝘀)
• Minimum of 70 loan disbursements per month.
• At least 95% monthly collection rate.
• Portfolio at Risk (PAR) maintained below 10%.
• Client retention rate of at least 85%.
• Growth in repeat borrowing and cross-selling volumes.
Responsibilities:
- ✓ Identify and acquire new clients while maintaining strong
relationships with existing customers.
- ✓ Match client financial needs with appropriate loan products and
services.
- ✓ Drive repeat borrowing and cross-selling of company products.
- ✓ Educate clients on loan terms, repayment schedules, and benefits
of good credit history.
- ✓ Monitor client businesses and align repayments with cash flow
cycles.
- ✓ Follow up on repayments and ensure timely collections.
- ✓ Manage delinquent accounts and pursue recovery until full
settlement.
- ✓ Assess borrower capacity to determine appropriate loan size and
terms.
- ✓ Collect customer feedback and support service and product
improvement.
- ✓ Handle customer complaints professionally and maintain high
service standards.
- ✓ Build long-term client relationships to promote loyalty and
retention.
Requirements:
- ✓ Diploma or degree in Business, Finance, Economics, or a related
field.
- ✓ At least 2 years’ experience in microfinance, sales, credit, or
relationship management.
- ✓ Good understanding of loan products and repayment
management.
- ✓ Strong communication, negotiation, and customer service skills.
- ✓ Ability to work independently in the field and meet performance
targets.
- ✓ High integrity, accountability, and attention to detail.
- ✓ Basic computer skills and report writing ability.
Job Location
+2547 98 431 116