On behalf of our client, we're seeking a highly experienced Branch
Manager to lead branch operations for a secured lending
microfinance institution. The role is responsible for driving loan
disbursement growth, ensuring high collection performance,
managing portfolio quality, delivering superior customer service,
and ensuring full compliance with regulatory and internal policies.
The Branch Manager will lead branch staff, optimize operational
efficiency, grow the loan book, and ensure profitability while meeting
aggressive disbursement and recovery targets.
𝗞𝗲𝘆 𝗣𝗲𝗿𝗳𝗼𝗿𝗺𝗮𝗻𝗰𝗲 𝗜𝗻𝗱𝗶𝗰𝗮𝘁𝗼𝗿𝘀 (𝗞𝗣𝗜𝘀)
• Monthly loan disbursement target: KES 100 Million
• Portfolio at Risk (PAR) below 5%
• Monthly collection rate above 95%
• Loan recovery rate improvement of 35% per quarter
• Active client base growth of 25% per quarter
• Client satisfaction score of 90%+
• Branch profitability growth of 25% per quarter
• Staff productivity and engagement improvement of 15–25% per
quarter
Responsibilities:
- ✓ Drive branch loan disbursements and achieve daily, weekly, and
monthly production targets.
- ✓ Oversee credit appraisal, loan approval, and secured lending
processes.
- ✓ Lead and manage collections to ensure high recovery rates and
low delinquency.
- ✓ Monitor and control Portfolio at Risk (PAR) and ensure portfolio
quality.
- ✓ Supervise, coach, and performance-manage branch staff.
- ✓ Ensure excellent customer service and effective complaint
resolution.
- ✓ Enforce compliance with credit policies, regulatory requirements,
and SOPs.
- ✓ Oversee branch operations, administration, security, and facility
standards.
- ✓ Implement marketing and business development initiatives to
grow the client base.
- ✓ Analyze branch performance and prepare management reports.
- ✓ Optimize operational efficiency, cost control, and staff
productivity.
- ✓ Strengthen cross-selling and upselling of financial products.
- ✓ Identify and mitigate operational, credit, and fraud risks.
Requirements:
- ✓ Bachelor’s Degree in Finance, Business Administration,
Economics, or a related field.
- ✓ Minimum of 5 years’ experience in microfinance or banking, with
at least 3 years in branch management.
- ✓ Strong knowledge of secured lending, credit appraisal, and
recovery processes.
- ✓ Proven ability to drive loan book growth and manage large
disbursement targets.
- ✓ Excellent leadership, people management, and coaching skills.
- ✓ Strong financial analysis, risk management, and decision-making
abilities.
- ✓ High integrity, customer orientation, and regulatory compliance
awareness.
- ✓ Excellent communication, negotiation, and reporting skills.
Job Location
+2547 98 431 116