On behalf of our client, a microcredit/microfinance based in Kirinyaga
County, we are looking to hire a Relationship Officer. The candidate
should have a track record of high sales performance within a
microcredit or microfinance setup. They will be responsible for
managing sales and marketing, ensuring a high standard of customer
service to ensure optimum productivity and maintain a high-performing
portfolio.
Responsibilities:
- ✓ Identifying both prospective and existing clients needs and match
them with the company's solutions to grow the business
- ✓ New client’s acquisition
- ✓ Properly educating the clients on our product terms and conditions
- ✓ Ensuring that loans sizes and terms are geared towards the
borrower’s present repayment capability.
- ✓ Analyzing business activities to identify and avoid funding high risk
ones.
- ✓ Analyzing seasons with difficulties in loan repayment and taking
steps to minimize risk exposure
- ✓ Build a good self and company reputation to grow customer loyalty
- ✓ Always ensuring you have polished first contacts/impressions with
clients.
- ✓ Being respectful and diligent when dealing with people
- ✓ Being effective in handling customer concerns
Requirements:
- ✓ Bachelor’s degree/Diploma in any business-related course
- ✓ 𝗠𝗨𝗦𝗧 have a minimum of 2 years of experience in a similar role from
a microfinance or microcredit Industry
- ✓ Strong negotiation and communication skills.
- ✓ Ability to handle difficult conversations tactfully.
- ✓ Knowledge of revolving credit products and financial services
regulations.
- ✓ Proficiency in data analysis and collection software.
- ✓ Commitment to ethical practices and customer service excellence.
Job Location
+2547 98 431 116