On behalf of our client, we're seeking to recruit a highly professional
Food & Beverage (F&B) Supervisor to support and oversee daily food
and beverage operations within a 5-star luxury hotel environment. The
role is responsible for supervising service teams, ensuring exceptional
guest experiences, maintaining service excellence standards, enforcing
SOPs, and supporting the F&B Manager in achieving operational
efficiency, revenue growth, and brand consistency.
Responsibilities:
- ✓ Supervise daily F&B operations across restaurants, bars, banquets,
and lounges.
- ✓ Lead, schedule, and motivate service staff to deliver exceptional
guest experiences.
- ✓ Ensure service standards, SOPs, and luxury brand guidelines are
consistently followed.
- ✓ Monitor food and beverage quality, presentation, and service flow.
- ✓ Handle guest feedback, complaints, and special requests
professionally and promptly.
- ✓ Support training, coaching, and performance management of F&B
staff.
- ✓ Coordinate with kitchen and bar teams to ensure seamless
service delivery.
- ✓ Oversee cash handling, POS procedures, and shift closures.
- ✓ Monitor inventory usage, minimize wastage, and report variances.
- ✓ Ensure compliance with health, safety, hygiene, and alcohol
service regulations.
- ✓ Assist in planning and executing events, banquets, and special
functions.
- ✓ Prepare shift, daily, and monthly operational reports as required.
Requirements:
- ✓ Diploma or Degree in Hospitality Management, Food & Beverage
Management, or a related field.
- ✓ Minimum of 3–5 years’ experience in F&B operations, preferably
within a luxury or 5-star hotel.
- ✓ Strong understanding of fine dining service standards, wine
service, and guest etiquette.
- ✓ Proven leadership and team supervision experience.
- ✓ Excellent customer service, communication, and interpersonal
skills.
- ✓ Ability to work flexible shifts, including evenings, weekends, and
holidays.
- ✓ Strong problem-solving skills and attention to detail.
- ✓ Knowledge of POS systems, inventory controls, and SOP
compliance.
- ✓ High level of professionalism, grooming, and service excellence
orientation.
- ✓ Shift-based role, including weekends, holidays, and peak service
hours.
- ✓ Fast-paced luxury hospitality environment requiring high service
standards.
Job Location
+2547 98 431 116