On behalf of our client, we're seeking to recruit a performance-driven
Relationship Officer to support business growth, client acquisition, loan
disbursement, portfolio quality, and customer retention within a
microfinance environment offering revolving credit. The role is
responsible for growing and managing a quality loan book, ensuring
timely repayments, minimizing delinquency, and delivering excellent
customer service while meeting defined business and recovery targets.
Responsibilities:
- ✓ Identify and acquire new clients while maintaining strong
relationships with existing customers.
- ✓ Match client financial needs with appropriate loan products and
services.
- ✓ Drive repeat borrowing and cross-selling of company products.
- ✓ Educate clients on loan terms, repayment schedules, and benefits
of good credit history.
- ✓ Monitor client businesses and align repayments with cash flow
cycles.
- ✓ Follow up on repayments and ensure timely collections.
- ✓ Manage delinquent accounts and pursue recovery until full
settlement.
- ✓ Assess borrower capacity to determine appropriate loan size and
terms.
- ✓ Collect customer feedback and support service and product
improvement.
- ✓ Handle customer complaints professionally and maintain high
service standards.
- ✓ Build long-term client relationships to promote loyalty and
retention.
Requirements:
- ✓ Diploma or degree in Business, Finance, Economics, or a related field.
- ✓ At least 2 years’ experience in microfinance, sales, credit, or
relationship management.
- ✓ Good understanding of loan products and repayment management.
- ✓ Strong communication, negotiation, and customer service skills.
- ✓ Ability to work independently in the field and meet performance
targets.
- ✓ High integrity, accountability, and attention to detail.
- ✓ Basic computer skills and report writing ability.
Job Location
+2547 98 431 116