On behalf of our client a microcredit/microfinance we are looking to
hire a Relationship Officers. The ideal candidate will have an ability to
manage and maintain a high performing portfolio. The candidate
should have a track record of high sales performance within a
microcredit or microfinance set up. You will be responsible for
managing sales and marketing, ensuring a high standard of customer
service to ensure optimum productivity.
Responsibilities:
- ✓ Identifying both prospective and existing clients needs then match
them with the solutions we provide to grow the business
- ✓ New client’s acquisition
- ✓ Properly educating the clients on our product terms and conditions
- ✓ Ensuring that loans sizes and terms are geared towards the
borrower’s present repayment capability.
- ✓ Analyzing business activities to identify and avoid funding high risk
ones.
- ✓ Analyzing seasons with difficulties in loan repayment and taking
steps to minimize risk exposure
- ✓ Build a good self and company reputation to grow customer loyalty
- ✓ Always ensuring you have polished first contacts/impressions with
clients.
- ✓ Being respectful and diligent when dealing with people
- ✓ Being effective in handling customer complains.
Requirements:
- ✓ Bachelor’s degree/Diploma in any business-related course
- ✓ MUST have a minimum of 2 years of experience in a similar role from
a microfinance/ microcredit Industry
- ✓ Strong negotiation and communication skills.
- ✓ Ability to handle difficult conversations tactfully.
- ✓ Knowledge of revolving credit products and financial services
regulations.
- ✓ Proficiency in data analysis and collection software.
- ✓ Commitment to ethical practices and customer service excellence.
Job Location
+2547 98 431 116