HC
Human Capital Outsourcing Limited
management-business-development
Operations Manager
๐ฐ 45000 |
๐ฅ 1 Positions |
๐ Countrywide |
๐
2026-06-05
Our microcredit/microfinance client is seeking an Operations Manager. The successful candidate will be responsible for overseeing daily branch operations, maintaining a high standard of customer service, and managing all branch staff to ensure optimal productivity. They will have a proven track record of managing sales performance within a microcredit or microfinance environment and the ability to lead and foster a high-performing team and culture.
Responsibilities
Carrying out opening duties by, heading team briefs and assigning employee their tasks for the day
Supervising and manage staff at the branch level and ensure their performance targets are met
Managing office operations such as rent payments, permits, petty cash and any other payment.
Training and coach new staff so that they understand company products and services
Overseeing and monitor the performance of staff portfolios
Analyzing the market and advise on risks and how to mitigate them
Assessing local market conditions and identify current and prospective opportunities
Ensuring branch goals and targets are met
Market the branch within the community to attract business
Carry out closing duties by reconciling daily collections, disbursements and ensuring they are captured correctly on the system
Travel across the area for business development.
Skills & Requirements
Bachelorโs degree in business administration or any other business-related course
Minimum of 3 years of experience in leadership specifically from a microfinance/ microcredit Industry
Ability to manage multiple sales team and deliver results.
Ability to work under pressure
Proactive and good listener
Good performance management skills
Superior organizational and time management skills
Good track records of delivering sales targets.