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HC
Human Capital Outsourcing Limited
Operations & Management
Hotel Operations Manager
💰 120000 | 👥 1 Positions | 📍 Gilgil, Nakuru County | 📅 2026-06-10
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Our client, a reputable hospitality establishment based in Gilgil, Nakuru County, is seeking to recruit an experienced and hands-on Hotel Operations Manager to oversee the day-to-day operations of the property. The successful candidate will be responsible for ensuring operational excellence across all departments including Front Office, Housekeeping, Food & Beverage, Maintenance, Security, and Guest Relations. This role requires a highly visible and proactive leader who can drive service excellence, staff accountability, guest satisfaction, revenue growth, and cost control. This is a highly operational role suited for candidates who enjoy being actively involved in hotel operations rather than working primarily in an office environment.
Responsibilities
Oversee the daily operations of the hotel to ensure seamless guest experiences.
Lead and supervise Front Office, Housekeeping, Food & Beverage, Maintenance, and Security teams.
Ensure exceptional guest service standards are maintained across all departments.
Monitor guest feedback and implement corrective actions to improve satisfaction levels.
Develop and enforce operational policies, procedures, and service standards.
Manage departmental heads and ensure accountability for performance targets.
Monitor occupancy, revenue performance, and operational efficiency.
Control operating costs and minimize wastage while maintaining service quality.
Conduct regular inspections of guest rooms, public areas, and facilities.
Ensure compliance with health, safety, hygiene, and regulatory requirements.
Oversee staff scheduling, productivity, and workforce planning.
Support recruitment, onboarding, training, and performance management initiatives.
Prepare operational reports and provide recommendations for continuous improvement.
Manage supplier relationships and oversee procurement of operational requirements.
Implement systems that improve accountability, reporting, and operational controls.
Resolve guest complaints promptly and professionally.
Drive a culture of teamwork, professionalism, and customer-centric service delivery.
Support revenue-generating initiatives and enhance overall guest experience.
Skills & Requirements
Bachelor's Degree or Diploma in Hospitality Management, Hotel Management, Tourism Management, Business Administration, or a related field.
Minimum of 5 years' experience managing hotel operations in a hotel, resort, lodge, camp, or boutique hospitality property.
Proven experience managing properties with between 30 and 100 rooms is highly preferred.
Demonstrated success in leading multi-department hospitality teams.
Strong understanding of hospitality operations, guest service, housekeeping, food and beverage management, and maintenance functions.
Experience implementing operational controls, reporting systems, and accountability frameworks.
Knowledge of hospitality management systems and operational reporting tools.
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