HC
Human Capital Outsourcing Limited
Operations & Management
Operations & Management
Supervisor
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Responsibilities
Oversee daily operations and service delivery.
Supervise staff and ensure assigned duties are completed effectively.
Coordinate guest arrivals, check-ins, check-outs and activities.
Ensure guest houses, common areas and grounds meet required standards.
Handle guest concerns and ensure timely resolution.
Monitor housekeeping and general property upkeep.
Monitor maintenance issues and coordinate timely reporting.
Manage stock, assets and operational supplies.
Verify deliveries and maintain accurate stock records.
Oversee the Tandala shop, including stock and sales records.
Supervise candle production and ensure quality standards are maintained.
Monitor production materials, usage and wastage.
Monitor cash and M-Pesa transactions and ensure proper records.
Coordinate operational procurement and cost control.
Ensure proper waste segregation and recycling.
Prepare weekly and monthly operational reports.
Support management in improving efficiency and service standards.
Skills & Requirements
Diploma/Degree in Hospitality, Business Management, Operations or a related field.
At least 3 years’ experience in hospitality, hotel, estate or similar operations.
Strong leadership, organisation and problem-solving skills.
Excellent communication and customer-service skills.
Strong attention to detail and accountability.
Ability to work independently and manage multiple operational areas.
Willingness to work in Bisil, Kajiado County.
Leadership and team supervision
Guest service excellence
Planning and organisation
Problem-solving and decision-making
Stock and asset management
Financial and administrative discipline
Attention to detail
Communication and interpersonal skills
Accountability and integrity
Ability to work independently
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